FAQ's

What is LIME Foods?
LIME Foods is a dedicated business that delivers the authentic Indian cuisine to your doorstep. We bring the rich flavors and cultural heritage from India and provide shipping to your destination.

What types of cuisine do you offer?
We ship a wide range of traditional Indian dishes ranging from snacks to desserts to raw ingredients and read to cook. LIME Foods showcases the diverse flavors of India.

How does the ordering process work?
Ordering is a simple process which involves browsing our menu, selecting your desired item, and adding it to your cart. Afterwards, proceed to checkout, provide your delivery details, and continue with your payments. We’ll take care of your purchase and ship your items directly to your location!

Do you offer delivery to my area?
We strive to deliver our cuisine to as many areas as possible. All you would have to do is enter your address during the checkout process to confirm if we can deliver to your location.

Are your ingredients authentic and sourced from India?
All the authentic food items are sourced directly from India. LIME Foods is just a service provider to ensure that customers receive their ordered products from one source to a destination. All the liabilities related to food quality is the responsibility of manufacturers, and not of LIME Foods.

How do you ensure the freshness of the delivered food?
Our food items are carefully packaged to maintain freshness during its travel. We use industrial standard packaging techniques to ensure quality. However, all the liabilities related to food quality is a direct responsibility of respective manufacturers and not of LIME Foods.

Can I customize my order?
It is understood that customers have different preferences. If so, please contact customer services to discuss specific requirements or preferences you might have.

What payment methods do you accept?
We accept various payment methods including major credit cards, and online payment platforms. You can select the payment method which is most convenient for you during checkout process.

What if I have dietary restrictions or allergies?
Dietary restrictions and allergies are taken very seriously at LIME Foods. While our menu displays a variety of dishes, please check the menu for allergen information, or contact customer services to discuss certain requirements.

How can I track my order?
Once your order is processed and out for delivery, you receive a confirmation email with your tracking information. This allows you to monitor the status of your order and the estimated delivery.

What is Lime Foods' policy regarding delivery timeframes and assurances, and how do you handle issues related to delayed delivery and product quality?
While we provide estimated delivery times, it is not guaranteed on-time deliveries due to factors beyond our control. LIME Foods is committed to assisting customers in facilitating communication between vendor/supplies and shipping agencies to address any concerns regarding delayed packages. However, customers are advised to directly contact shipping agencies for delivery days and product suppliers for quality related issues.

What situations are eligible for refunds according to the company's policy?
Refunds are not provided for delayed deliveries or product quality issues. Refunds are exclusively applicable in cases of incorrect products.